Mentor Training provides nationwide operator and instructor training

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Frequently Asked Questions

Yes. The legislation covering this is the Health & Safety at Work Act, 1974, and Regulation 9 of the Provision and Use of Work Equipment Regulations 1998 (PUWER). In a nutshell, this requires that every employer ensures that all persons who use lift trucks, and those that supervise them, have received adequate training.

Training is essential for part-time operators of any lift truck. Legally they need the same type and amount of training as a full-time operator. Please refer to the course details listed on our course pages and acquire Mentor’s experience and advice in this respect.

Yes, not least so that the employer complies with PUWER regulations (see above). A laden-powered pallet truck can often weigh more than double the weight of a car. Crushing accidents involving legs, feet and ankles are, sadly, commonplace.

Definitely not. Any employer who allows an operator to drive workplace transport, for which they have not received proper training, puts the operator and the company at risk. Conversion training, to enable operators to extend the range of trucks they are qualified to drive, makes sound business sense for most companies. Please ask Mentor for details on what is involved.

Most certainly. Mentor provides a service to its customers, maintaining records of training on their behalf for a minimum of seven years.

This is determined by the subject areas stipulated by the training accreditation bodies, the PUWER regulations and other guidance, for example, L117 Approved Code of Practice for Rider Operated Lift Trucks. Also, the delegate/trainer ratio and prior experience of the trainee which is laid down. To buy training that promises qualified operators in less than these times is both false economy and extremely high risk.

It doesn’t. This said, it is increasingly common practice in British business to ensure that a company’s health and safety standards are maintained, by providing continuous refresher training – typically every two, three or five years. Remedial training is recommended when an operator has caused an accident or near miss.

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About Mentor

Useful Information

As well as delivering training to our customers, we aim to provide useful information and resources to help them remain safe, compliant and profitable. Take a look at the downloads below, which include fact sheets and posters available to access for free.

GXO Logistics Case Study

This case study details how we have worked with GXO Logistics to help them keep their operations safe, compliant and profitable.


The L117 Approved Code of Practice includes an outline of the main legal requirements relating to lift trucks.


A single-page fact sheet covering the key areas of the Management of Health and Safety at Work Regulations 1999.

Segregation fact sheet

A one-page fact sheet on segregation and forklift awareness, highlighting the importance of safe systems of work.


A one-page fact sheet on the key LOLER regulations you need to be aware of to maintain safety.


A single-page fact sheet covering the key sections of L117. This guidance ensures your operations are safe and compliant.

Forklift Operator Monitoring

A simple guide to operator monitoring methods for those managing forklift operations.


A one-page fact sheet covering the key regulations of PPEWR, including the provision of PPE and further requirements.

HASAWA Responsibilities

A one-page guide to your responsibilities under the Health & Safety at Work etc. Act 1974.

Evidence of Training Fact Sheet

A one-page fact sheet on checking evidence of training for new starters, including specific requirements for different types of workers.

Requirements for Managers

A simple two page guide to meeting your responsibilities for management training under L117.


A one-page fact sheet on the main PUWER 1998 regulations you need to be aware of, to ensure safe operations.

Manual Handling TILE Poster

Our TILE poster is a reminder of key considerations for reducing the risk of a manual handling injury.

AITT Method Statement

The AITT Method Statement provides AITT guidance on carrying out MHE training safely during the COVID-19 Outbreak .

3 Points of Contact Poster

This poster provides a great reminder for your operators of the safest way to mount and dismount a forklift truck.

Full Course List

This free download provides a detailed list of accredited training courses available nationwide.

Overhead Crane Safety Poster

This poster will help keep your site safe with this handy reminder for crane operators: never leave a suspended load unattended.

Forklift Safety Insights

Exclusive report revealing shocking statistics from our recent survey and best practice guidance for reducing risk on your site.

Lorry Loader Safety Poster

Our Lorry Loader Safety poster is a free resource designed to help lorry loader operators work safely around pedestrians.

Forklift Truck Inspection System

This free resource provides a quick and easy guide to our pre-use inspection system for forklift trucks.

Our Offering

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Mentor Training

Best Practice Tips

Authorisation to operate forklift trucks

Building on Operator Training for Improved Site Safety

Operator training is crucial. But, alone, it is not enough. Training operators, even to the highest standards, will only do so much. There are other essential measures which must be in place within a business to maintain a safe working environment.