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Frequently Asked Questions

Yes. The legislation covering this is the Health & Safety at Work Etc Act, 1974, and Regulation 9 of the Provision and Use of Work Equipment Regulations 1998 (PUWER). In a nutshell, this requires that every employer ensures that all persons who use lift trucks, and those that supervise them, have received adequate training.

Details regarding the required structure and standard of this training can be found in Approved Code of Practice L117.

Training is essential for part-time operators of any lift truck. Legally they need the same type and amount of training as a full-time operator, as they face the same risks. Regardless of working patterns or contracts, employers have the same duty of care to all operators.

All the usual course durations and testing standards would apply (dependant on experience levels and the total number of delegates attending the course).

Yes. A laden-powered pallet truck can often weigh more than double the weight of a family-sized car and crushing accidents involving legs, feet and ankles are, sadly, commonplace.

It’s important that anyone operating any kind of MHE understands the risks involved and how to keep themselves and others safe. It is also a firm requirement under PUWER regulations.

This is definitely not the case. Approved Code of Practice L117 states that additional conversion training is a requirement. This training will help to ensure that all gaps in and variants on existing skills and knowledge are covered.

Any employer who allows an operator to drive workplace transport on which they have not received proper training, puts their people and their business at risk.

Most certainly. Mentor provides a service to its customers, maintaining records of training on their behalf for a minimum of seven years.

When choosing Mentor, you can rest assured that your documentation is going to be safely stored.

Course durations are determined by a number of factors. Accredited training courses are required to meet relevant safety and legal standards and, to do so, must cover certain subject areas specified by accrediting bodies and legislations. Truck capacity, delegate numbers and experience levels also play a factor.

Accredited course lengths are specified by the Accrediting Bodies Association for Workplace Transport. Unaccredited courses are not subject to the same consistent standards and therefore can be more flexible in duration.

It is important to note that there is no such thing as a forklift ‘licence’ in the UK. Instead, certificates are awarded once training has been completed. However, these certificates do not have expiry dates but, in line with best practice, all forklift operators should receive regular refresher training to reassess their abilities and reinforce good driving habits.

This is specified in Approved Code of Practice L117, with retraining/retesting suggested every three to five years. Ultimately, the frequency of refresher training will come down to your company’s own refresher policy.

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About Mentor

Useful Information

As well as delivering training to our customers, we aim to provide useful information and resources to help them remain safe, compliant and profitable. Take a look at the downloads below, which include fact sheets and posters available to access for free.

GXO Logistics Case Study

This case study details how we have worked with GXO Logistics to help them keep their operations safe, compliant and profitable.


The L117 Approved Code of Practice includes an outline of the main legal requirements relating to lift trucks.


A single-page fact sheet covering the key areas of the Management of Health and Safety at Work Regulations 1999.

Segregation fact sheet

A one-page fact sheet on segregation and forklift awareness, highlighting the importance of safe systems of work.


A one-page fact sheet on the key LOLER regulations you need to be aware of to maintain safety.


A single-page fact sheet covering the key sections of L117. This guidance ensures your operations are safe and compliant.

Forklift Operator Monitoring

A simple guide to operator monitoring methods for those managing forklift operations.


A one-page fact sheet covering the key regulations of PPEWR, including the provision of PPE and further requirements.

HASAWA Responsibilities

A one-page guide to your responsibilities under the Health & Safety at Work etc. Act 1974.

Evidence of Training Fact Sheet

A one-page fact sheet on checking evidence of training for new starters, including specific requirements for different types of workers.

Requirements for Managers

A simple two page guide to meeting your responsibilities for management training under L117.


A one-page fact sheet on the main PUWER 1998 regulations you need to be aware of, to ensure safe operations.

Manual Handling TILE Poster

Our TILE poster is a reminder of key considerations for reducing the risk of a manual handling injury.

AITT Method Statement

The AITT Method Statement provides AITT guidance on carrying out MHE training safely during the COVID-19 Outbreak .

3 Points of Contact Poster

This poster provides a great reminder for your operators of the safest way to mount and dismount a forklift truck.

Full Course List

This free download provides a detailed list of accredited training courses available nationwide.

Overhead Crane Safety Poster

This poster will help keep your site safe with this handy reminder for crane operators: never leave a suspended load unattended.

Forklift Safety Insights

Exclusive report revealing shocking statistics from our recent survey and best practice guidance for reducing risk on your site.

Lorry Loader Safety Poster

Our Lorry Loader Safety poster is a free resource designed to help lorry loader operators work safely around pedestrians.

Forklift Truck Inspection System

This free resource provides a quick and easy guide to our pre-use inspection system for forklift trucks.

Our Offering

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Mentor Training

Best Practice Tips

Authorisation to operate forklift trucks

Building on Operator Training for Improved Site Safety

Operator training is crucial. But, alone, it is not enough. Training operators, even to the highest standards, will only do so much. There are other essential measures which must be in place within a business to maintain a safe working environment.