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Agency workers: 3 steps to take before granting forklift access

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Whether a company is bolstering the team for a seasonal rush or just looking for temporary help with increased workloads, agency workers offer extra capacity without the long-term commitment. And with the public’s growing dependence on online shopping, all signs suggest that more businesses may look to temporary support to meet demand. But without the right preparation, these new starters can significantly increase the risk of accidents, injuries and costly disruption on site, rather than lightening the load.

‘Agency workers and contractors’ have a dedicated section in the definitive forklift training and safety publication: L117 Approved Code of Practice. Here, the HSE emphasises that special risk management is required for these individuals. And with good reason: research shows any worker is four times as likely to be involved in an accident during the first month of their employment.

`L117 is also keen to remind employers of their duty of care to temporary and casual staff. That is, you are no less responsible for the safety of an agency worker on their first day, than you are for someone who has worked for you for decades.

All too often, we hear reports of serious accidents involving agency staff, occurring within their first days and weeks of employment. Recently, a transport company in the UK was fined after an agency driver was fatally crushed while unloading pallets. The driver had been working for the company for two weeks and had not received any training on the equipment he was using.

But accidents rarely happen in isolation, and a new worker who is unfamiliar with best practice or company safety measures is as much a danger to permanent staff as they are to themselves.

Given recent events, it is no surprise that struggling firms are feeling the pressure to meet demand and remain profitable. In an attempt to fast-track processes, many may be tempted to cut corners, by neglecting the requirements for forklift operator training and monitoring, and accepting bad habits deemed to speed up the job. But this only increases the risk of accidents, which can have devastating consequences for the individuals, and businesses, involved.

To ensure that all new starters are fully prepared and capable of starting work safely, there are 3 steps to take before you allow them access to your forklift trucks.

1. Assess suitability and previous experience

In the UK, there’s no such thing as a forklift licence. Instead, any operator undergoing formal training should receive a certificate demonstrating that they have successfully completed basic training on the specified category of truck. So be sure to check their certification, when it was issued and whether the training received was accredited.

The next stage is to assess the operator’s current skill levels. This will help gauge the standards to which they are currently working and determine what training is required before they can safely begin using forklift trucks on your site. This can be carried out by an external provider or in-house by a qualified, competent person.

2. Ensure appropriate training

You must ensure that new operators have received relevant training before operating on site, otherwise they increase the risk of accidents, damage, disruptions and delays. Remember, it’s not about providing the minimum training required, simply to ‘tick a box’. It’s about ensuring that all 3 elements of forklift training (basic, job specific and familiarisation) have been completed, and followed up with any additional supervision required, so that your new starters are safe to start work amongst their colleagues.

However, training shouldn’t be limited to forklift operators. There will often be colleagues working alongside forklifts, completing tasks in the same areas, who also need to be aware of the dangers and understand what to look out for. Safety awareness training for any new starters required to work around MHE is a good investment, especially as around two thirds of workers injured in forklift-related accidents are pedestrians.

3. Provide written authorisation

Once relevant training has been delivered to new starters, employers must then provide written authorisation for them to use forklift trucks on site. This should state the operator’s name, the date of authorisation, the types and/or categories of truck and any special considerations — for example, lifting height restrictions. This is an important stage in managing risk, as only those with written authorisation should be allowed to operate.

Businesses requiring supplementary staff are likely working flat out to keep up with demand. But, even at maximum capacity, it’s vital that safety remains the top priority and all new starters are fully prepared before beginning work. Just because an individual may not be with your business for years to come, your responsibilities for their safety are no different – practically and legally. You should train them as thoroughly as your permanent staff, and bear in mind any special risk management measures required to safely integrate them into your team.

In turn, everyone will reap the benefits. Your agency workers will have the skills and confidence to complete their new tasks correctly, which will improve their efficiency, and help them contribute to a safe, productive working environment. And employers will have peace of mind that staff on site are equipped to work safely, limiting the risk of costly accidents and damage. Ultimately, by investing in your new starters, regardless of the length of their contract, you can help ensure that your business stays safe, compliant and profitable.

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